FAQ

Frequently Asked Questions (FAQ)

Effective Date: 09/02/2026

Welcome to the Zadix FAQ page. Below you'll find answers to some of the most common questions about ordering, shipping, payments, returns, and customer support.

1. Where does Zadix ship?

We currently ship orders to addresses within the United States only. At this time, we do not offer international shipping.

2. How long does it take to process my order?

Most orders are processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.

3. How long will my order take to arrive?

Once your order has shipped, standard delivery typically takes 2–4 business days.

Including processing time, most orders arrive within approximately 3–5 business days from the date the order is placed.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

5. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can use the tracking number provided in the email to follow your package's delivery status.

6. Which shipping carriers do you use?

Depending on the order and delivery destination, we may ship orders using USPS, UPS, or FedEx.

7. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your device or checkout conditions.

8. What currency are your prices listed in?

All prices on www.zadix.store are listed and charged in U.S. dollars (USD).

9. When will I be charged for my order?

Your selected payment method is generally charged when you place your order.

10. What should I do if my payment is declined?

If your payment fails or is declined, please:

Check that your billing information is correct.
Make sure your card or payment account has sufficient funds.
Contact your bank or card issuer to check for restrictions.
Try another payment method.

11. What if my package says "Delivered" but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@zadix.store within 7 days of the stated delivery date.

We will work with the shipping carrier to investigate the issue.

12. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If an order has already shipped, we may not be able to change the delivery address. If the package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

13. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at support@zadix.store.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after processing or shipment has begun.

14. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible with your order number and details of the issue.

Where appropriate, we will review the situation and provide instructions for the next steps.